What Is Business Process Automation?

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Business process automation (BPA) is the application of advanced technology to implement business processes with minimal human intervention. A business process is an activity or set of activities designed to achieve specific organizational goals, such as producing a product, hiring new employees, and acquiring new customers.

Business process processes typically involve several business department and usually starts with operations. For example, during employee onboarding, the HR system can trigger several predefined workflow steps to send a welcome email, provide security credentials, and configure financial information in the compensation system. Automating workflow steps in a business process often improves the efficiency and accuracy of each step.

BPA uses many advanced technologies, including automation tools and intelligence. cloud functions and platforms. Additionally, BPA capabilities are often integrated into common business applications such as: B. Enterprise resource planning software, human resource management systems and other industry best practice tools.Examples of Business Process Automation

Business processes that can be automated occur in many areas of the enterprise, including management, operations, supply chain, human resource processes and marketing. In general, repetitive, time-sensitive, large tasks that involve multiple people and require maintenance and compliance are suitable for automation.

Business Use Cases for Process Automation:

  • Hiring new employees: Hiring a new employee is an important business process that involves a number of simple but labor-intensive tasks. This includes filling out employee forms, scheduling training, completing tax paperwork and preparing direct deposit payroll. Automating processes eliminates a lot of paperwork, ensuring all steps are completed and the appropriate managers and employees are notified. Automating the hiring process has many benefits for hiring and retaining employees.
  • Attract new customers: In the financial services industry, banks, insurance companies and other financial companies are required to conduct background checks on new customers and report them to the appropriate federal and local authorities when they register under the requirements of Rule 2090 (Know Your Customer). . BPA can help streamline this process by using artificial intelligence (AI) to automate many manual tasks. Faster and more automated processes also increase customer satisfaction.
  • Technical support from IT Services: The volume of incoming IT tickets typically exceeds the IT team's processing capacity. Among other things, automation software can analyze, classify and route incoming tickets to the appropriate support team, provide service updates to customers and alert IT staff to issues that require immediate attention for compliance reasons. Advanced automated support tools include artificial intelligence to predict, manage and resolve common user issues.
  • Marketing automation: Marketing automation software allows businesses to target customers with automated marketing messages through channels such as email. mail, website, social media and SMS to generate leads. Technology is a segment of customer relationship management or CRM. Marketing departments often use it to remove repetitive tasks from employee workflows and improve overall marketing efficiency.

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